Orders

1.How to order online?

Select your products, add them to the basket by clicking on “Add to basket”, then finalize your order. To finalize, you will need to: - Create a customer account (in the “connect” space at the top right) or connect to your account (in the “My account” space at the top right) - Choose your method of delivery - Indicate the contact details of the beneficiary and the payer - Provide payment information - Validate the transaction Customer service is at your disposal for any questions and support needs on 01 41 50 88 48 from 9:30 a.m. to 5:30 p.m., Monday see you on Friday.

  1. How to place an order by telephone?

We are at your disposal to provide you with information and support you in your online purchases. Simply call 01 41 50 88 48 from 9:30 a.m. to 5:30 p.m., Monday to Friday.

  1. Delivery Shipping costs of €5 apply to all unit orders in mainland France.

4.How do I know if my order has been taken into account?

After placing your order, you will receive a confirmation email with a summary of your purchases. If you have not received your confirmation email within 24 hours of confirming your order, check whether it has been sent to your “spam” folder by mistake. If this is not the case, do not hesitate to contact our company on 01 41 50 88 48 from 9:30 a.m. to 5:30 p.m., Monday to Friday. You can also, at any time, track your order in your My Account/My Orders area.

5.Which payment method is accepted to pay for my purchases?

You can pay for your purchases either by bank card (Carte Bleue, Visa, MasterCard, AMEX) for any amount, or via Paypal, directly on our site www.homeoderma.fr, via the secure interface of our partner

  1. Is payment secure ?

Your online payment is 100% secure. The banking transaction will be carried out directly between you and the banking organization. As no data is stored on our servers, the confidentiality of your banking information is guaranteed.

  1. What can I do if my payment was declined?

After having entered your bank card information and validated your order, our service provider queries your bank to validate the payment and give authorization. If payment is refused, please contact your bank. For more information, our company is also at your disposal on 01 41 50 88 48 from 9:30 a.m. to 5:30 p.m., Monday to Friday.

  1. How do I get my invoice?

Following validation of your order, a confirmation email will be sent to you with a link to your invoice.

  1. Upon receipt, my order is incomplete or damaged:

Our Customer Service is at your disposal by telephone on 01 41 50 88 48 from 9:30 a.m. to 5:30 p.m., Monday to Friday.

  1. How can I get a refund for a product order?

Upon receipt of your order, you have 14 days to inform us of the product(s) that you wish to be reimbursed, by contacting the following email address: info@cosmax.fr So that the refund is accepted, the entire order must be returned, the product(s) must be in perfect condition, in their original case and unused. Homéoderma France undertakes to make the reimbursement as quickly as possible.